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Grievance Management
5 open cases · 1 escalations · avg resolution 2.4 days
Open Cases
5
Critical
1
Avg Resolution
2.4d
8%
Resolved
1
Satisfaction
88%
4.2%
SLA Compliance by Priority
High Priority
24h92%SLA met
Medium Priority
72h96%SLA met
Low Priority
5d98%SLA met
6 of 6
| Actions | |||||||
|---|---|---|---|---|---|---|---|
| GRV-4021 | Ravi Krishnan Patient | Billing discrepancy - IPD invoice | High | Manoj Tiwari | 24h remaining | Under Investigation | |
| GRV-4022 | Anonymous Patient | Waiting time exceeded 2 hours in Cardio OPD | Medium | Aditi Sharma | 18h remaining | Assigned | |
| GRV-4023 | Karan Mehta (Guardian) Patient | Pediatric ward - room cleanliness | High | Vinod Kumar | 6h remaining | Escalated | |
| GRV-4024 | Fatima Sheikh Staff | Shift roster conflict with medical leave | Medium | HR Team | 2d remaining | Assigned | |
| GRV-4025 | Priyanka Bose Patient | Nurse response time - maternity ward | Low | Aditi Sharma | Resolved | Feedback Received | |
| GRV-4026 | Sunita Deshmukh Patient | Chemotherapy scheduling conflict | High | Onco Team | Resolved | Closed |